PLDT Launches Hybrid Modem for Uninterrupted Internet. Telecommunications giant PLDT has introduced a pioneering hybrid modem designed to deliver an uninterruptible fiber internet experience. This state-of-the-art device, known as the “Fiber Always On” modem, is a first-of-its-kind innovation that seamlessly transitions from fiber to LTE connectivity in case of disruptions.
Ensuring Reliable Internet Connectivity
PLDT Senior Vice President and Head of Consumer Business-Home, Jeremiah De La Cruz, highlighted the device’s value in maintaining consistent connectivity. Whether caused by accidental fiber cuts during construction or unexpected service interruptions, the hybrid modem automatically detects the issue and switches to LTE without user intervention.
“Sometimes accidents happen—someone might dig into the ground and sever a fiber cable. In such cases, the modem instantly switches to LTE, ensuring uninterrupted service,” explained De La Cruz.
Affordable Backup Internet Solution
This innovative service is available as an add-on to existing PLDT Home internet plans for an affordable monthly fee of PHP 299. Additionally, PLDT plans to introduce bundles that include the hybrid modem as part of standard packages. The LTE backup, powered by PLDT’s sister company Smart, provides unlimited data with no caps, contingent on the LTE signal strength in the customer’s location.
Before installation, PLDT conducts a thorough assessment of LTE signal availability in the customer’s area to ensure optimal performance.
Streamlined Repairs and Support
A unique feature of this service is its automatic fault detection system. If a customer’s connection switches to LTE, PLDT system generates a repair ticket without requiring the user to report the issue. This proactive approach dispatches a technician within 24 to 36 hours, minimizing downtime and enhancing user convenience.
“You won’t need to call our hotline. The system will automatically detect the issue, generate a ticket, and notify you. A technician will then be sent to your home promptly,” shared Roy Victor Añonuevo, Vice President and Head of Home Broadband Product Management at PLDT.
Investment in Infrastructure
To support the rollout of the hybrid modem and improve overall network reliability, PLDT has allocated up to PHP 78 billion for capital expenditures in 2024. These investments will enhance its fiber network, expand data center capabilities, and develop submarine cable systems, reinforcing PLDT commitment to delivering top-tier internet services.
The Future of Connectivity
The PLDT “Fiber Always On” modem is a game-changer in the internet connectivity space, offering customers peace of mind with reliable service. By bridging the gap between fiber and LTE, this innovation ensures that users remain connected regardless of external disruptions—a testament to PLDT’s dedication to technological excellence and customer satisfaction.
Conclusion
The PLDT “Fiber Always On” hybrid modem redefines internet reliability by seamlessly switching between fiber and LTE. This innovative solution ensures uninterrupted connectivity, backed by proactive support and significant infrastructure investments, delivering peace of mind to customers nationwide.