PLDT Home Launches Innovative Always On Broadband Service. PLDT Home has unveiled a groundbreaking product aimed at providing seamless and reliable internet connectivity for households across the country. This new service, named “Always On,” leverages advanced technology to ensure uninterrupted access to the internet, even during fiber service downtimes.
At the core of this innovation is a hybrid modem that combines the power of PLDT’s fiber network with LTE backup. This modem is designed to automatically switch from fiber to LTE in the event of a disruption, ensuring that customers remain connected with minimal interruption.
Key Features of the Always On Modem
Automatic Switching to LTE:
When the fiber connection experiences downtime, the modem seamlessly switches to LTE, allowing users to continue their online activities without interruption.
High-Speed Connectivity:
The modem delivers internet speeds of up to 1 Gbps, ensuring fast and reliable access for various online needs, from streaming to remote work.
Unlimited LTE Backup:
The LTE backup is equipped with unlimited data, providing peace of mind to users during fiber service interruptions.
Automated Service Ticket Creation:
Once a downtime is detected and the switch to LTE occurs, the modem automatically generates a service repair ticket. This eliminates the need for customers to manually report issues, streamlining the resolution process.
Affordable Reliability
The “Always On” service is available for an additional fee of ₱299 per month, on top of a customer’s existing PLDT subscription plan. As Roy Victor Añonuevo, PLDT vice president, aptly described, “It’s like an insurance plan for your connectivity. If your fiber service is disrupted, the LTE backup ensures you remain online without missing a beat.”
A Step Toward Improved Internet Standards
Jeremiah de la Cruz, PLDT Home’s senior vice president and head of home business group, emphasized the company’s commitment to addressing customer needs and elevating internet reliability in the country. “This innovation reflects our dedication to ensuring that our customers stay connected, no matter the circumstances,” he said.
Backed by the Philippines Most Extensive Fiber Network
As of the end of 2023, PLDT operated the most expansive fiber infrastructure in the country, spanning over 1.1 million cable kilometers. This robust network supports the Always On service and underscores PLDT’s commitment to improving customer satisfaction, loyalty, and retention, which already outpaces the industry average.
Conclusion
PLDT Home continues to lead the way in providing reliable internet solutions that cater to the evolving needs of Filipino households. The Always On broadband service is a testament to their dedication to ensuring seamless connectivity, helping users stay productive, entertained, and connected.
By introducing this pioneering product, PLDT aims to set a new standard for internet reliability in the Philippines, empowering customers to navigate the digital world with confidence and ease.