“Globe Boosts Efforts to Combat Malicious SIM Cards. Globe Telecom has intensified its efforts to counteract cyber threats by bolstering measures to identify and disable SIM cards associated with malicious activities
. In the first quarter of 2024, the company witnessed a significant 62% increase in the number of blacklisted SIM cards from competing networks, compared to the same period last year.
This proactive move aims to safeguard customers and maintain a secure telecommunications environment.
Increase in SIM Card Deactivations
The company reported deactivating a total of 36,549 SIM cards from rival networks during the initial quarter of 2024, up from 22,455 SIM cards in the same timeframe in 2023. This increase reflects Globe’s commitment to tackling cyber threats that target its customers through SMS spam, online fraud, and other unlawful activities.
Additionally, 841 Globe SIM cards were deactivated in the same quarter due to suspected involvement in spam or scam SMS activities—a 30% rise from the previous year’s numbers.
Anton Reynaldo Bonifacio, Globe Chief Information Security Officer, highlighted that the surge in deactivations demonstrates Globe’s heightened efforts to combat problematic SIM cards. He remarked, “We have zero tolerance for abusive SIMs that undermine network security and compromise customer experience.
Our accelerated deactivation efforts demonstrate our unwavering resolve to fight these cybersecurity threats head-on.”
Globe Approach to Combatting Malicious SIM Cards
To address the increasing risks associated with malicious SIM cards, Globe leverages advanced monitoring systems combined with customer reports submitted through its ‘Stop Spam portal. This approach enables the swift identification and deactivation of SIM cards involved in fraudulent activities. Once detected, these SIMs are promptly disabled to protect customers and uphold the quality of service.
The Chief Information Security Officer emphasized the importance of customer vigilance in combatting these threats. He advised customers to avoid clicking on unfamiliar links, sharing personal information, or providing one-time PINs.
Customer awareness plays a crucial role in minimizing exposure to cyber threats, and reporting suspicious messages through the ‘Stop Spam’ portal allows Globe to take immediate action.
Collaborative Efforts with Law Enforcement
In its ongoing battle against cybercrime, Globe collaborates closely with law enforcement agencies, such as the Philippine National Police Anti-Cybercrime Group. This partnership strengthens Globe capability to identify and prosecute fraudsters who misuse telecommunications services for illegal activities.
The collaboration aims to deliver a robust response to cybercriminals and further enhance the security of Globe’s network.
Continuous Investment in Cybersecurity
The fight against cyber threats is an ever-evolving challenge that requires consistent efforts and investment in the latest technologies. Bonifacio stressed that cybersecurity demands continual enhancement to stay ahead of emerging threats.
Globe is committed to securing its network through intensified efforts in identifying and deactivating rogue SIMs to ensure a safe and seamless customer experience.
Globe’s proactive measures not only reflect its dedication to network security but also serve as a significant deterrent against cybercrime. By continually improving its cybersecurity strategies, Globe aims to deliver a worry-free and secure telecommunications experience for all its customers.
A Commitment to a Secure Network
As Globe Telecom steps up its initiatives to combat SIM card-related cyber threats, it also prioritizes customer safety. The company’s approach to deactivating problematic SIM cards is part of a broader effort to ensure a trustworthy network environment.
With continued collaboration with authorities and investment in state-of-the-art monitoring systems, Globe is well-positioned to maintain a leading role in the fight against telecommunications-related fraud.
Conclusion
Through these initiatives, Globe is not just addressing the current cyber threat landscape but is actively shaping a secure future for its customers. The increase in SIM card deactivations is a testament to Globe’s unwavering resolve to protect its network and provide a safer communication experience for everyone.